TO PLACE AN ORDER CALL 0151 480 4769

Terms and Conditions (13/12/16)

This website is operated by Heatons Truck Group Ltd. (Trading as Heatons Truck & Trailer Parts). Throughout the site, the terms “we”, “us” and “our” refer to Heatons Truck & Trailer Parts. Reference to “Customer” or “you” refers to the user or viewer of our website.

Heatons Truck and Trailer Parts offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated within our website..

By visiting our site and/ or purchasing a product from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Our Returns, Payment, Dispatch and Privacy Policies are all available via hyperlink from this site.
These additional Terms and Conditions and Policies need to be read in conjunction with this document.

These Terms and Conditions applies to the contents of the website under the domain name These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We are not responsible if information made available on this website is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to ensure any products services or information made available on this website meet your specific requirements.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We have made every effort to display as accurately as possible the colours and images of our products that appear within our Website. The images displayed are for illustrative purposes only. All descriptions of products or product pricing are subject to change without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, information, or other material purchased or obtained by you will meet your expectations.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
In no case shall Heatons Truck and Trailer Parts, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

All products come with 12 months manufacturers’ replacement warranty. For all warranty queries Email or phone 0151 480 4769.

When a part is returned for warranty consideration a return authorisation reference number is required We may need to forward to you a manufacturer’s warranty form for you to provide the necessary details, that will allow your claim to be processed.
We will not confirm acceptance of any warranty claim until the product has been received by us and inspected.
If there is a fault with your product within the manufacturers guarantee period we will normally offer a prompt repair service. You will have the option of an exchange or a refund if the fault occurs within 28 days of receipt of the product.
Warranty will exclude product failures caused by:-
Abuse, Accidental Damage, Misuse, Negligence, Improper Application, Installation or Operation.
A warranty claim needs to be made within 10 days of identifying a defect and within the manufacturer’s warranty period..
Warranty claims are linked to the original purchaser and are not transferable.

Please note that we never divulge personal details to any third party. Any such information supplied for the purpose of processing orders. Should you require further information regarding our approach to confidentiality please read our Privacy Policy.

We will not be held responsible for any delay or failure to comply with our obligations under these terms of service if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights

This agreement and any dispute or claim arising out of or in connection with it shall be governed and construed in accordance with the laws of England.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with, this Agreement.
Where the Customer is acting as a Consumer, nothing in our this Contract is intended to exclude or limit the Customers rights under the Consumer Rights Act 2015, the Consumer Protection (Distance Selling) Regulations 2000 or any other applicable statutory rights.

Heatons Truck & Trailer Parts
A Division of Heatons Truck Group Ltd.

Reg. Number 00487572 England. VAT Number 294 8602 23
Registered Office Griffiths Road, Lostock Gralam, Northwich, Cheshire CW9 7NU